1. Introduction
Sad Ghost Ink Inc. operates a print and design studio located at 4-629 Rubidge St, Peterborough - K9H 4E9, Canada (CA). The services described on this website are developed and operated by the developer SadGhostInk, who maintains the platform, the ordering tools and the design workflow that support the studio. This Privacy Policy explains how Sad Ghost Ink Inc. handles personal information when you browse this website, request a quote, place a print order or contact the studio by any channel.
We respect your privacy and we keep our data practices simple and readable. The policy covers the information we collect, the reasons we collect it, the people we share it with, the choices you have, and the ways you can reach us. Please read this document alongside our Terms of Service, which govern the use of this website and our print services.
By using this website or engaging our services, you agree to the practices described in this policy. If you do not agree with any part of it, you may choose not to provide your information or you may contact us to discuss your concern before you proceed.
2. Scope of This Privacy Policy
This Privacy Policy applies to information collected through the website at https://www.sadghostink.lat, through our email address dispatch@sadghostink.lat, through our phone line +15154972825, and through in person interactions at the studio address listed above. It applies to personal information submitted by visitors, prospective customers, clients, designers and suppliers.
The policy does not apply to websites operated by third parties that we do not control, even if you reach them through a link on this website. It also does not apply to information handled by your employer or by a third party platform that hosts your artwork before you send it to us. Where another privacy notice applies to a specific service or campaign, that notice takes priority for that service.
If you represent a business, agency or organization, please share this policy with anyone who provides personal information to us on your behalf. We process that information as described here regardless of who submits it.
3. The Information We Collect
We collect the minimum information needed to serve you well. This includes your full name, your email address, your telephone number, your postal or shipping address, and the billing details required to process a payment. When you send artwork or design files, those files may contain metadata such as your name, your organization and the dates the files were created or edited.
For print orders we collect practical details such as quantities, garment sizes, colors, substrates, delivery instructions and any notes you add to describe the job. If you request direct mail services, we receive recipient lists and mailing addresses that you supply or that a partner supplies on your behalf.
We also collect technical information automatically, including your browser type, device type, operating system, internet protocol address and the pages you visit on this website. This technical information helps us keep the site secure, understand how it is used and improve the experience for everyone.
4. How We Collect Information
We collect information directly from you when you fill in the contact form, send us an email, call the studio, visit in person or place an order. When you submit artwork, we receive the files through the channel you choose, whether that is email, a shared folder or a file transfer service.
We collect information automatically through server logs and through standard web technologies that record how visitors use the website. This includes the browser and device information described in the previous section, along with the pages and features you interact with.
We may also receive information from third parties who act on your behalf or who refer work to us, such as a designer, an agency, a fulfillment partner or a promotional products distributor. In those cases we collect only the information necessary to complete the project you requested.
5. How We Use Your Information
We use your information to respond to your inquiries, prepare quotes and estimates, and answer questions about our services. We use order details to produce, finish, pack and deliver the printed products you request, and to communicate about proof approvals, production milestones and shipping.
We use contact details to send important notices about your account or your order, such as confirmation of a booking, an update on a production delay or a request for a proof decision. We use payment information only to process transactions and to resolve billing disputes.
We use technical information to maintain the security of the website, prevent fraud and abuse, diagnose technical problems and measure how the website performs. We may use aggregate and de identified data for internal reporting and service improvement, and we may use contact details to send occasional marketing messages where you have opted in, as described later in this policy.
6. Legal Bases for Processing
When the law requires us to identify a legal basis for processing personal information, we rely on the following grounds. We process your information to perform a contract with you, which applies when you place an order and we agree to produce and deliver it. We process your information to pursue our legitimate interests, which include operating a secure website, improving our services and understanding how visitors use the studio.
We process your information where you give consent, which applies to optional marketing communications and to any additional data you choose to share with us. We process your information to comply with legal obligations, which applies where we are required to retain records, respond to lawful requests or cooperate with authorities.
Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing that already took place. Where processing is based on a contract or a legal obligation, refusing to provide the requested information may prevent us from offering the service you asked for.
9. Data Retention
We keep personal information only as long as needed for the purposes described in this policy. Order records, invoices and correspondence are kept for the period required by accounting and tax laws, and artwork files are kept for the period needed to complete a project or to support reorders under a merchandise program.
Technical logs and analytics data are kept for a shorter period, usually a matter of months, before being deleted or de identified. Mailing lists supplied for direct mail campaigns are kept only for the duration of the campaign and are destroyed or returned when the campaign ends.
When we no longer need your information, we delete it securely or remove identifiers so that it can no longer be linked to you. You can ask us to delete your information earlier than our standard schedule, and we will do so unless we are required to keep it for legal or accounting reasons.
10. Data Security
We use reasonable administrative, technical and physical safeguards to protect the information we hold. Access to customer records is limited to staff who need it to perform their work, artwork is stored in controlled systems, and payments are processed by trusted providers using industry standard encryption.
We review our security practices from time to time and we update them as risks change. We train the team on safe handling of customer information, and we take care with files received from clients, scanning and checking uploads before they are opened.
No method of transmission or storage is completely secure, so we cannot guarantee absolute protection of your information. If you believe your information has been exposed or misused, contact us promptly at dispatch@sadghostink.lat or +15154972825 so we can investigate.
11. Privacy for Children
This website and the studio services are directed to adults and businesses, and they are not intended for children. We do not knowingly collect personal information from children under the age of thirteen, and we do not knowingly market our services to children.
If you are a parent or guardian and you believe your child has provided personal information to us, please contact us at dispatch@sadghostink.lat or +15154972825. We will investigate and, where appropriate, delete the information from our records without undue delay.
If we learn that we have collected personal information from a child under the applicable age of consent in their region, we will take reasonable steps to remove that information. We encourage parents and guardians to supervise young people using the internet and to review the websites they visit.
12. Your Privacy Rights
Depending on where you live, you may have rights over the personal information we hold about you. These may include the right to access a copy of your information, the right to request correction of inaccurate details, the right to request deletion of your information, and the right to restrict or object to certain processing.
You may also have the right to data portability, which allows you to receive your information in a structured, machine readable format, and the right to withdraw consent where processing is based on consent. Some of these rights are subject to exceptions under applicable law.
To exercise any of these rights, contact us at dispatch@sadghostink.lat with a clear description of your request. We will verify your identity before acting on the request, and we will respond within the time period required by law. You also have the right to lodge a complaint with your local data protection authority if you are not satisfied with our response.
13. International Data Transfers
Sad Ghost Ink Inc. is based in Canada, and the personal information we collect is stored and processed primarily in Canada. If you are located outside Canada, your information may be transferred to and processed in Canada, where the data protection laws may differ from those of your home country.
Where we transfer information to third party partners such as payment processors or shipping carriers, those partners may operate in other countries. We select partners that maintain appropriate safeguards for the protection of personal information and we rely on those safeguards for the transfers we make.
By providing personal information to us, you understand that it will be processed in Canada and, where necessary, in other countries. If you have questions about the safeguards that apply to a specific transfer, contact us and we will provide the information available to us.
14. Third Party Links and Services
This website may contain links to websites and online services operated by third parties, such as payment gateways, file transfer services, social media pages and industry resources. These links are provided for your convenience and we do not control the privacy practices of those third parties.
When you leave this website and visit a third party service, the privacy policy of that service applies to the information you provide there. We encourage you to read the privacy policies of any website you visit before you share personal information with it.
We are not responsible for the content or the data handling practices of third party websites, and a link on our website does not mean we endorse the linked service. If you have concerns about a third party service we have pointed you to, we are happy to discuss alternatives with you.
15. Email and Marketing Communications
We send transactional messages that you need, such as order confirmations, proof approvals and shipping notices. These messages are a necessary part of the service and are sent regardless of marketing preferences. We also send occasional marketing messages about new services, seasonal offers and studio news when you have opted in to receive them.
Every marketing message we send includes a simple way to opt out or unsubscribe. You can also opt out at any time by replying to the message, by emailing dispatch@sadghostink.lat or by calling +15154972825. We process opt out requests promptly and we do not send further marketing to you after you opt out.
Please note that opting out of marketing does not stop transactional messages about your active orders. If you wish to stop all communications, including order updates, let us know and we will make arrangements that suit your situation.
16. California Privacy Rights
If you are a resident of California, the California Consumer Privacy Act and related laws provide you with additional rights over your personal information. These include the right to know what personal information we collect, use, share and sell, the right to delete personal information, the right to correct inaccurate information, and the right to opt out of the sale or sharing of personal information.
We do not sell personal information and we do not share personal information for cross context behavioral advertising. We do not knowingly collect or process the sensitive personal information of minors in a way that would trigger the most protective rules.
You may exercise your California rights by contacting us at dispatch@sadghostink.lat or +15154972825. We will verify your identity, respond within the time required by law, and we will not discriminate against you for exercising your privacy rights, including by denying services or charging different prices.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, our technology or the law. When we make a material change, we will update the last updated date at the top of this page and we may post a notice on the website to draw your attention to it.
We encourage you to review this policy periodically so that you stay informed about how we handle your information. The version published on this website at the time you use our services is the version that applies to that use, unless we notify you otherwise.
If a change materially affects the way we use personal information you have already provided, we will make a reasonable effort to tell you before the change takes effect, where we have a valid contact method for you and where the law allows us to do so.
18. How to Contact Us
If you have questions about this Privacy Policy, about the personal information we hold, or about any of the rights described above, we are glad to help. The quickest way to reach us is by email at dispatch@sadghostink.lat or by phone at +15154972825.
You may also write to us at the studio: Sad Ghost Ink Inc., 4-629 Rubidge St, Peterborough - K9H 4E9, Canada (CA). Please include enough detail in your message so that we can locate the relevant records and respond accurately.
We aim to acknowledge privacy requests within two business days and to provide a full response within the time period required by law. If you are not satisfied with our response, you may contact your local data protection authority to raise a complaint.